Frequently Asked Questions
1. How long does shipping take?
Standard shipping takes 7-15 business days depending on your location. You'll receive a tracking number via email once your order ships.
2. Do you ship worldwide?
Yes! We ship to 180+ countries around the world. Shipping costs and delivery times vary by destination.
3. What's your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange.
4. Is payment secure?
Absolutely. Our store uses 256-bit SSL encryption to protect your data. We accept Apple Pay, Google Pay, PayPal, and all major credit cards through Shopify's secure payment gateway.
5. How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Visit our Track Your Order page or use the tracking link in your email.
6. What if my item arrives damaged?
We're sorry to hear that! Please contact us at help@izzatexpressglobal.com within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund — no questions asked.
7. Do you offer bulk discounts?
Yes! For orders of 10+ units, please email us at help@izzatexpressglobal.com with the products and quantities you're interested in, and we'll provide a custom quote.
8. Can I cancel my order?
You can cancel your order within 12 hours of placing it by emailing us. After that window, orders may already be in processing or transit.
9. What currencies do you accept?
Our store displays prices in USD, but we accept payments in most major currencies through Shopify Payments. Your bank will handle the conversion at their current rate.
10. How do I contact support?
Email us at help@izzatexpressglobal.com. Our team is available Monday-Friday and typically responds within 24 hours. For urgent matters, include "URGENT" in your subject line.