Exchanges and Returns

Effective Date: May 13, 2025

At Izzat Express , your satisfaction is our top priority. We work with trusted suppliers to ensure the quality of our products and aim to deliver exceptional customer support in every interaction. This Return & Exchange Policy outlines the terms, timeframes, and procedures you must follow if you wish to return or exchange an item.

Eligibility for Returns & Exchanges

Returns or exchanges are only accepted if the following conditions are met:

Request is submitted within the time limits described below.
Item is in original condition , unused, and with all original packaging and accessories.
Item includes the original purchase receipt or invoice.
Product is returned in the same box it was shipped in, properly protected.

How to Initiate a Return or Exchange

Please send your request via email to support@izzatexpress.com . Our team will respond within 1–2 business days and provide a mandatory return form to be filled out.

Once approved, a prepaid return label will be issued. This label is valid for 6 calendar days . If the item is not shipped within this period, the return or exchange request will be canceled.

Reasons for Return or Exchange

1. Change of Mind / Buyer's Remorse

You may return your item within 14 calendar days of receiving the order. The item must meet the eligibility criteria above.

2. Damaged Items

If your item is damaged upon arrival, please refuse delivery or contact us within 7 business days of receiving the product. Include clear photos of the damaged item and the shipping label.

3. Incorrect Product Received

If the product received differs from the one ordered, please contact us within 7 calendar days of receipt, providing order number and photographic evidence.

Return Processing Time

Once your return arrives and is inspected, we will notify you via email. Processing may take up to 10 business days . If approved, we will proceed with your chosen refund method (store credit, card refund, or bank transfer).

Refund & Compensation Options

Store Credit: Receive a coupon to use on future purchases.
Card Refund: Available for credit card payments. Refund timing depends on your card provider (typically 1–2 billing cycles).
Shipping Issues: In the case of loss, out-of-stock items, or shipping carrier errors, refunds are processed within 5 business days .
Chargebacks: If a chargeback is filed and the item was delivered, we may request the product to be returned. Failure to do so will constitute a breach of terms.

Important Notes

Color and model selection is the customer's responsibility at the time of purchase.
All return requests must be made via support@izzatexpress.com with the subject line: "RETURN OR EXCHANGE" .
Include your order number, reason for return, and supporting photos/videos if applicable.

Support Hours

Izzat Express customer service is available during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (GMT-3)
Weekends & Holidays: 12:00 PM – 5:00 PM (GMT-3)

We appreciate your trust in Izzat Express. Our mission is to provide a safe and reliable shopping experience with full transparency and support throughout your journey.